Shipping Insurance

  • Shipping insurance will cover the customer in the event of lost shipments or damage to the product caused in the shipping process.

    A lost package is defined as a parcel that has not been delivered within the following time frames:

    • Australia and New Zealand : 14 days from dispatch date
    • USA, Canada, UK, Germany, France : 30 days from dispatch date
    • Other International Locations : 45 days from dispatch date

    In the event a parcel has not been delivered in the times mentioned above an investigation will be launched with the relevant shipping company. This process usually takes 3-5 business days.

    If the parcel cannot be located, HardTuned will dispatch a full replacement of the order to the customer.

    Shipping insurance does not cover packages that have been GPS tracked to your door or marked as delivered by the courier.  (ie. Lost and Stolen items that have been delivered to your address)  



    How to Claim 

    email [email protected] with your order number, contact details and a description of what has occurred.

    We will respond within 1 business day ( Possibly 2 days over Christmas / sales periods )

  • No one likes to pay too much, so we offer multiple types of shipping and discount the shipping price by over 50% !

    AUSTRALIA ($3.95 - $14.95)

    + FREE EXPRESS for orders over USD $100 !
      Tracking Estimated Time
    Standard AusPost NO 2-10 Days
    Toll Priority Express YES 1-4 Days

    INTERNATIONAL ($4.95 - $19.95)*

    + Free shipping to selected countries for orders over USD $150 !
      Tracking Estimated Time
    Standard DHL Mail NO 7-21 Days*
    DHL Mail + Tracking YES 7-21 Days*
    DHL Express YES 2-7 Days

    We dispatch 5 days a week, and aim to process all orders within 24hrs.
    On weekends & public holidays, orders will be processed on the next business day.

    *Shipping estimates are indicitive of the average prices of 95% of orders, some countries/regional areas/larger orders may have greater shipping prices.

    *Shipping times are an estimate and in the event of a large online promotion, or during Christmas and Black Friday our orders team can get quite backed up due to a massive influx of orders in a short amount of time. If there has been a recent promotion there is a chance that your order may be delayed.

  • We want every our customers to be completely happy with their purchase EVERY time!

    If for ANY REASON you are unhappy with your purchase we offer a 100% refund on the purchase price if returned within 30 days.

    We also offer a 30 day exchange/replace/partial refund policy on all our clothing, covering any manufacturing faults or problems. It covers things like zips, overlocking, hems, prints, stitching, fabric, embroidery & any damage that occurred during shipping.

    It unfortunately does not cover change of mind, damage from incorrect washing, rolling in oil while working on your car, or general wear caused by doing burnouts or play fighting with your pitbull.

    To contact us with a warranty claim or return please visit our
    Returns & Exchanges page

  • Incorrect Orders

    If there has been a mistake in your order for any reason we will exchange/fix/refund at our cost. Simply Contact Us

    Refunds & Exchange

    Changed your mind, or need a different size? No problem!

    Depending on your country and order we deal with each order on a case by case basis, simply contact us via our Returns & Exchanges page and we will work something out!

    * Please note we do not offer refunds or exanges for sale items!




Pay fortnightly and receive your order now!

Using you can pay for your order over four fortnightly payments, there's no interest or added fees!

Payment will be automatically taken from your debit or credit card in four equal payments each fortnight, and you will receive your order immediately
( First initial payment will be required up front.)

You simply need:

To use this service simply:

The payment arrangement is made with and they will approve payments at time of order, this is a legally binding contract.

First payment will be made at the time of purchase, with payments over 6 weeks.

The full payment schedule will be provided to you at time of purchase.

Important Notes: