Shipping insurance will cover the customer in the event of lost shipments or damage to the product caused in the shipping process.
A lost package is defined as a parcel that has not been delivered within the following time frames:
Australia and New Zealand : 14 days from dispatch date
USA, Canada, UK, Germany, France : 30 days from dispatch date
Other International Locations : 45 days from dispatch date
In the event a parcel has not been delivered in the times mentioned above an investigation will be launched with the relevant shipping company. This process usually takes 3-5 business days.
If the parcel cannot be located, HardTuned will dispatch a full replacement of the order to the customer.
Shipping insurance does not cover packages that have been GPS tracked to your door or marked as delivered by the courier. (ie. Lost and Stolen items that have been delivered to your address)
How to Claim
email [email protected] with your order number, contact details and a description of what has occurred.
We will respond within 1 business day ( Possibly 2 days over Christmas / sales periods )
Most orders are dispatched from Gold Coast Australia using DHL Express & DHL Mail - the fastest, most reliable shipping in the world.
Some orders & items are also shipped from our regional warehouses in USA & Japan.
We dispatch 5 days a week, and aim to process all orders within 24hrs. On weekends & Public Holidays, orders will be processed on the next business day (usually a Monday).
AUSTRALIA & NZ1-7 Days Average
FREE EXPRESS SHIPPING for all orders over AU $99
USA & CANADA6-14 Days Average
FREE SHIPPING for all orders over USD $99
UNITED KINGDOM3-9 Days Average
FREE SHIPPING for all orders over GBP £99
EUROPE* ( Tier 1 )5-10 Days Average
FREE SHIPPING for all orders over EURO € 99
INTERNATIONAL / OTHER 9-41 Days Average
DISCOUNTED SHIPPING for all orders over USD $99
*Shipping times are an estimate of the time it takes from date of dispatch to final delivery, based on DHL's tracking statistics of 90% of orders over the last 3 months. These times do not factor regional areas of delivery or delays in the postal system.
Local Tax / VAT Notice
Please note that some countries (such as the UK, Europe and Canada) charge import duty / VAT which may be payable on delivery, these charges are the responsibility of the customer and are unfortunately out of our control.
We cannot pre-pay individual country taxes, and will not cover them if items are stopped.
USA orders are not taxed and Australian orders have GST factored into the price.
We want every our customers to be completely happy with their purchase EVERY time!
If for ANY REASON you are unhappy with your purchase we offer a 100% refund on the purchase price if returned within 30 days.
We also offer a 30 day exchange/replace/partial refund policy on all our clothing, covering any manufacturing faults or problems. It covers things like zips, overlocking, hems, prints, stitching, fabric, embroidery & any damage that occurred during shipping.
It unfortunately does not cover change of mind, damage from incorrect washing, rolling in oil while working on your car, or general wear caused by doing burnouts or play fighting with your pitbull.
Excellent. Really comfy. Love the design. The colours pop so much.
Love it, thanks!
You are all amazing and Products are amazing too. Thank you all again. Will keep shopping.
Nice fit , very comfortable & great styling.
Every thing is ok!!
Didnt not realise the clothes would be of such good quality .. and the shipping was so fast.
Really am delighted with what i got and will be purching more soon
Fast shipping, everytime informed where the item is, great quality and an amazing fitting
Your Clothing and Accessories are amazing. Delivery is Super fast. Intend on buying heaps more.
They came safe and sound all the way to Bermuda.
Awesome, definitely will come back for more
Very nice and comfortable shoes
Products are awesome!! Shipping was super quick!!
I love my shoes they look and feel Amazing ! Also I'm constantly getting compliments.
Shoes take a few days to make, that being said they are quality kicks. Worth the wait!
Bought the shoes as a present, used a conversion site and they were a perfect fit, recipient absolutely loves them, great quality shoe and they look fantastic. Shipping was estimated at a month but only took 11 days. Overall very impressed, well worth the money.
I love your product and will continue to keep buying more
Fast delivery and great quality
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The payment arrangement is made with Partial.ly and they will approve payments at time of order, this is a legally binding contract.
First payment will be made at the time of purchase, with payments over 6 weeks.
The full payment schedule will be provided to you at time of purchase.
Partial.ly payments are NOT eligable for "change of mind" refunds.
If you fail to make a payment you will be charged a late fee of USD$10 per late payment administration charge, every fortnight until payment is cleared.