We now primarily use DHL to offer our customers the fastest, most reliable shipping in the world.
We dispatch 5 days a week, and aim to process all orders within 24hrs.
On weekends & public holidays, orders will be processed next business day.
COVID-19 UPDATE - 26 March 2020
HardTuned Warehouse is currently dispatching & taking calls on Mondays & Thursdays with email & customer support remaining as normal Monday - Friday.
Please note that shipping delays and slight price rises in shipping are to be expected across many international shipping lines.
Given the situation is changing daily, shipping timeframes can not be guaranteed and our team cannot provide further tracking information past what is offered by the Courier on the tracking page.
FREE SHIPPING for all orders over AU $99
FREE SHIPPING for all orders over USD $99
FREE SHIPPING for all orders over GBP £99
FREE SHIPPING for all orders over EURO € 99
DISCOUNTED SHIPPING for all orders over USD $99
*Shipping times are an estimate of the time it takes from date of dispatch to final delivery, based on DHL's tracking statistics of 90% of orders over the last 3 months. These times do not factor regional areas of delivery or delays in the postal system.
Please note that some countries (such as the UK, Europe and Canada) charge import duty / VAT which may be payable on delivery, these charges are the responsibility of the customer and are unfortunately out of our control.
We cannot pre-pay individual country taxes, and will not cover them if items are stopped.
USA orders are not taxed and Australian orders have GST factored into the price.
If for ANY REASON you are unhappy with your purchase we offer a 100% refund on the purchase price if returned within 30 days.
We also offer a 30 day exchange/replace/partial refund policy on all our clothing, covering any manufacturing faults or problems. It covers things like zips, overlocking, hems, prints, stitching, fabric, embroidery & any damage that occurred during shipping.
It unfortunately does not cover change of mind, damage from incorrect washing, rolling in oil while working on your car, or general wear caused by doing burnouts or play fighting with your pitbull.
To contact us with a warranty claim or return please visit our
Returns & Exchanges page
Shipping insurance will cover the customer in the event of lost shipments or damage to the product caused in the shipping process.
PLEASE NOTE THIS SHIPPING INSURANCE IS NOT VALID FOR ECONOMY & UNTRACKED SHIPPING AND SHOULD NOT BE CHOSEN.
A lost package is defined as a parcel that has not been delivered within the following time frames:
In the event a parcel has not been delivered in the times mentioned above an investigation will be launched with the relevant shipping company. This process usually takes 3-5 business days.
If the parcel cannot be located, HardTuned will dispatch a full replacement of the order to the customer.
Shipping insurance does not cover packages that have been GPS tracked to your door or marked as delivered by the courier. (ie. Items that have been GPS tracked and marked as delivered to your address, but then stolen/lost after delivery)
How to Claim
email firstname.lastname@example.org anytime or call +61 7 5530 9209 during business hours (9-4 Australian EST) with your order number, contact details and a description of what has occurred.
Using Partial.ly you can pay for your order over four fortnightly payments, there's no interest or added fees!
Payment will be automatically taken from your debit or credit card in four equal payments each fortnight, and you will receive your order immediately
( First initial payment will be required up front.)
You simply need:
To use this service simply:
The payment arrangement is made with Partial.ly and they will approve payments at time of order, this is a legally binding contract.
First payment will be made at the time of purchase, with payments over 6 weeks.
The full payment schedule will be provided to you at time of purchase.