Shipping insurance will cover the customer in the event of lost shipments or damage to the product caused in the shipping process.
A lost package is defined as a parcel that has not been delivered within the following time frames:
In the event a parcel has not been delivered in the times mentioned above an investigation will be launched with the relevant shipping company. This process usually takes 3-5 business days.
If the parcel cannot be located, HardTuned will dispatch a full replacement of the order to the customer.
Shipping insurance does not cover packages that have been GPS tracked to your door or marked as delivered by the courier. (ie. Lost and Stolen items that have been delivered to your address)
How to Claim
email email@example.com with your order number, contact details and a description of what has occurred.
We will respond within 1 business day ( Possibly 2 days over Christmas / sales periods )
Using Partial.ly you can pay for your order over four fortnightly payments, there's no interest or added fees!
Payment will be automatically taken from your debit or credit card in four equal payments each fortnight, and you will receive your order immediately
( First initial payment will be required up front.)
You simply need:
To use this service simply:
The payment arrangement is made with Partial.ly and they will approve payments at time of order, this is a legally binding contract.
First payment will be made at the time of purchase, with payments over 6 weeks.
The full payment schedule will be provided to you at time of purchase.