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Frequently Asked Questions

Online orders are dispatched from our central warehouse in Gold Coast, Australia -  Monday to Friday.

Shipping times vary depending on on location and type of shipping chosen.

For a full breakdown of shipping times & estimates click here

Being a specialist company we only keep small quantities of stock at any one time, popular lines are restocked every 2-3 months, however many of our products are "single run" limited editions... so one they are gone, they are gone!

If we are sold out we recommend signing up for our waitlist on the specific product page so you get notified and don't miss out when they come back in!

Our sizing is based off of standard Australian sizing which is very similar to USA & UK standard sizing.

Our Tshirts are a standard slimmer fit cut with 1" extra length unless otherwise specified. (We suggest going the larger option if you are between sizes)

Our Hoodies feature a standard looser fit cut.(We suggest choosing the smaller size if you are in between sizes) 

All your card details and personal information are protected by the highest level online encryption available.

We never store any payment details and all money processing is handles by the banks and payment gateway providers using the highest possible encryption available.

Credit Card
(Visa, Mastercard, Amex, Discovery)


PayPal
(Credit Card, Bank Deposit)


AfterPay
(Buy Now, Pay Later - USA ONLY!)


Partially
(Buy Now, Pay Later - Australia ONLY!)

All pricing on the site does NOT include local country VAT, tax, import charges or duty unless stated otherwise.

It is your responsibility to pay any charges that are enforced by your country. 


For the UK and Canada we now offer a Tax Pre-Paid shipping option that includes VAT/GST, and can be selected when checking out!

We only operate distribution warehouses and do not have an open showroom. 

We do attend a lot of racing and motorsport events worldwide with trade stands (follow us on social media to check out whats next!).

SHIPPING QUESTIONS

You will receive an order confirmation, and shipment order with tracking once the item/s have been dispatched. 

If you have not received the email, please search your spam folder for HardTuned and mark the email as "not spam" so that you receive updates! ūüėä

If you have not received anything, please email us

If you have purchased Express or Tracked shipping, you will be emailed all tracking details once the items have been dispatched.

For all other parcels that are sent economy mail, we cannot track your item however we can lodge an investigation into lost parcels 40 days after purchase date if items do not arrive.

We cannot be liable for lost post when using the economy mail service.

For any other tracking questions please email us

Region We recommend contacting your local customs office as soon as possible. 

Laws, import taxes & processes vary country to country, but ou should receive a letter, sms, email or other form of communication from your local countries customs or border-force so follow the instructions they provide.

If you have not been contacted we recommend contacting your local customs centre or post office ASAP as items can only remain in holding for a limited time before accruing charges.

If you have not heard back from either, please email us

AFTER-SALE QUESTIONS

Change of addresses and other information can now be changed via our website or by emailing or calling us.  Please note that we dispatch daily, and CANNOT change the shipping address after the package has left our warehouse.

For incorrect items, exchanges, returns or any other issues please email us

Returns are dealt with in different ways depending on region, for more information please visit our returns page.

Returns are dealt with in different ways depending on region, for more information please visit our returns page.

Please visit our care instructions page, or for item that have specific care instructions, see the details in the specific product page!

If using PayPal, Final currency in processed in USD (United States Dollars) based on current global exchange rates (updated hourly) & does not factor in extra currency conversion fees your bank may charge.

OTHER QUESTIONS

Feel free to call us on +61 7 5530 8209 (Monday to Friday, Australian Eastern Standard Time) or email us at sales@hardtunedstore.com

Any help with fixing bugs is greatly appreciated! Email us some details to sales@hardtunedstore.com

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partially

Pay fortnightly and receive your order now!

Using Partial.ly you can pay for your order over four fortnightly payments, there's no interest or added fees!

Payment will be automatically taken from your debit or credit card in four equal payments each fortnight, and you will receive your order immediately
( First initial payment will be required up front.)

You simply need:

To use this service simply:

The payment arrangement is made with Partial.ly and they will approve payments at time of order, this is a legally binding contract.

First payment will be made at the time of purchase, with payments over 6 weeks.

The full payment schedule will be provided to you at time of purchase.

Important Notes:

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