30-day-guarantee

Returns & Exchanges

We want every our customers to be completely happy with their purchase EVERY time, please choose your case below!

Size Exchanges

Size Exchanges

Doesn’t fit properly? We offer size exchanges within 30 days. Garments must be in an unworn as-new condition.

Customer is required to pay postage costs for size changes.

Steps

  1. Send us an email with your name, order number and what you would like
  2. Transfer $10 (Australia/USA) or $30 (International) via PayPal to [email protected] to cover return postage
  3. Post back the incorrect item/s to hardtunedstore (address at the bottom of this page)
  4. Be sure to include a piece of paper in the return package with your details & what you would like!
  5. We will dispatch the new garment as soon as the existing one has been returned.
Received wrong item/s

Received wrong item/s

Sometimes we get orders wrong – our staff are only human and we apologies for any mixups!

We will cover all postage costs both way to resolve the problem

Steps

  1. Send us an email with your name, order number & what the mixup is
  2. Post back the incorrect item/s to hardtunedstore (address at the bottom of this page)
  3. Take a photo of the postage receipt so we can re-imburse via PayPal
  4. We will dispatch the new garment as soon as the existing one has been returned.
Change of Mind Exchanges & Returns

Change of Mind Exchanges & Returns

If for ANY REASON you are unhappy with your purchase we offer a 100% refund on the purchase price if returned within 30 days. Garments must be in an unworn as-new condition.

Customer is required to pay postage costs for exchanges.

Steps

  1. Send us an email with your name, order number and what you would like
  2. Transfer $10 (Australia/USA) or $30 (International) via PayPal to [email protected] to cover return postage
  3. Post back the incorrect item/s to hardtunedstore (address at the bottom of this page)
  4. Be sure to include a piece of paper in the return package with your details & what you would like!
  5. We will dispatch the new garment or refund your money as soon as the existing one has been returned.
Warranty Claims

Warranty Claims

Something not quite right with our product ? Contact us immediately and we will attempt to rectify the situation ASAP.

Warranty covers things like : zips, overlocking, hems, prints, stitching, fabric, embroidery & any damage that occurred during shipping.

It unfortunately does not cover damage from rolling in oil while working on your car, incorrect washing, or general wear caused by doing mad skids or play fighting with your pitbull.

Warranty claims are dealt with on a case-by-case basis and if we are at fault we will cover all postage and garment costs to resolve the problem

Steps

  1. Take photos of the problem / damage
  2. Send us an email with your name, order number & what the mixup is including these photos
  3. A HardTuned team member will be in contact with you to resolve the issue

Return Address Details:

Australian Return Address:

Lawrence Glen
PO BOX 180
PARADISE POINT
QUEENSLAND 4216

USA Return Address:

MVP Distributors
RGA # xxxxxx   (Where xxxxxx = your HT order #)
239 CR 3575
Paradise
TX 76073