FAQ’s and Warranty Information

Below is a list of the common questions we get asked about shipping, returns, products & more. flip through to find the answer you need, but if you can’t find it, contact us !

30-day-guaranteeWe want every our customers to be completely happy with their purchase EVERY time!

If for ANY REASON you are unhappy with your purchase we offer a 100% refund on the purchase price if returned within 30 days.

We also offer a 30 day exchange/replace/partial refund policy on all our clothing, covering any manufacturing faults or problems.  It covers things like zips, overlocking, hems, prints, stitching, fabric, embroidery & any damage that occurred during shipping.

It unfortunately does not cover damage from incorrect washing, rolling in oil while working on your car, or general wear caused by doing mad skids or play fighting with your pitbull.

IMPORTANT WASHING WARNING

The most common problem we see is people not correctly washing their jackets or tshirts.
PLEASE DO NOT USE A HOT DRYER OR HOT MACHINE WASH!
Our plastisol inks are designed to flex, however the heat from washing and drying can ruin the print.
We unfortunately cannot warranty clothing that has been washed like this.

Help! I'm missing Items in my order

Often depending on stock levels in different areas, larger orders are shipped from multiple warehouses around the world, resulting in split-orders.

As an example, most of our tees and accessories are shipped out of Australia, while hoodies will come from either USA or Australia.

If this has occurred then your items will come in multiple packages from around the world.

Shipping Timeframes & Costs

Domestic (USA & AUSTRALIA)

Shipping Option Delivery Time Tracking Insurance
USPS (USA/Canada) 4-20 Days Yes No
Toll Express (Australia) 1-5 Days Yes Yes
AusPost Pack & Track (Australia) 3-10 Days Basic No
AusPost Economy (Australia) 3-15 Days No No

International

Shipping Option Delivery Time Tracking Insurance
USPS International (Shipped from USA) 10-30 Days Yes No
Toll Express (Shipped from Australia) 4-10 Days Yes Yes
AusPost Pack & Track (Shipped from Australia) 10-30 Days Basic No
AusPost Economy (Shipped from Australia) 10-40 Days No No

Free Shipping Deal

We offer free shipping within USA & Australia for all orders over $95 !
We offer discounted shipping Worldwide for all orders over $95 !  

  • To receive FREE SHIP, items must be located in local warehouse
    (Australian items shipped to USA to not receive free shipping and vice-versa)
  • Free shipping becomes discounted shipping for split orders between 2 warehouses

Shipping Insurance

insuranceWe offer shipping insurance as an extra add on to all orders.
It costs a flat rate of $4 and covers any loss of parcel or damage to goods by the courier or postal service.
For claims or more information please contact us on our support page.

Locations & Details

We have two international warehouses in Australia and USA, to provide cheaper shipping globally.

For Australia & International we recommend ordering from the Australian warehouse.

USA and Canadian customers we recommend ordering from USA

Tax / VAT Notice for Europe & UK

All Prices listed on the site DO NOT include VAT or local country taxes.

Packages sometimes get stopped by customs which will cause a delay in shipment and you will be required to pay the local tax/duty. If this occurs the courier company will contact you on the phone/email you provide.

We will not pay local taxes for you if this occurs and if payment is refused the items will be destroyed with no refund given.

What about Refunds and Exchanges?

We require items to be returned before any exchanges or refunds are given.

See below for details, then contact us to proceed.

Incorrect Orders

If there has been a mistake in your order for any reason we will exchange/fix/refund at our cost. Simply email us.

Exchanges

If you have chosen the wrong size or style and would like to exchange an item, we simply require the item to be returned and then return shipping charges to be paid.

Refunds

We do not refund any shipping costs however and require the item to be shipped back to us before any refund is made.

Refunds & Exchange Process

We require items to be returned before any exchanges or refunds are given.

The process for returning an item is detailed in our Returns & Exchanges page.

If it is a sizing change or change of mind, then please include return postage costs.

Once the item is received back we aim to process the exchange/refund within 5 business days.

When will (a specific) item come back in stock?

We try to keep everything in stock as much as possible, however with the warehouse space and popularity of our clothing we regularly run low on stock just trying to keep up with demand.

If you don't want to miss out on an item, we recommend subscribing to the wait list of that item - you will get an email as soon as it comes back into stock!

Do I need a PayPal account to purchase from this store?

No, we also accept secure credit card transactions via Stripe, so you are not required to have a PayPal account to purchase from this store.

Although of course if you already have a PayPal account you may use it.

Which payment methods are accepted in the Online Shop?

We gladly accept Visa, MasterCard, American Express, or regular bank account payments via PayPal or Stripe.

How Secure is this store?

This store uses HTTPS and automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

PayPal & Stripe are the safest ways to pay online, because credit card details are not saved or stored anywhere, and no one has access to your card number.

100% Satisfaction Guarantee

We want every our customers to be completely happy with their purchase EVERY time!

If for ANY reason you are unhappy with your purchase simply contact us and we will do whatever it takes to make you happy! (more info below under "returns & exchanges")

What are pre-order items?

Pre-Order is something we offer to help with our inventory, and keep the costs down for our customers. Given our limited-edition runs, we offer pre-order to pass on the savings and guarantee you a shirt! Usually there is a period of waiting (3-5 weeks usually) where the product is being made. As soon as the product arrives we ship out to our customers!

Buying pre-order GUARANTEES you don't miss out!

I'm freaking out! Please help!

First step (if you haven't done so already) is to contact us

If there is an urgent matter that cannot be dealt with via email then call the office on +61 7 5530 8209 (9am-4pm Australian EST)